Your Contact Center.
Every Channel.
One Platform.
Enterprise-grade contact center software built in the cloud. AI-powered analytics, omnichannel customer engagement, real-time reporting, and full compliance — all on the TrueVoIP platform your team already relies on.
Voice
Web Chat
SMS
Social
HIPAA Compliant
SOC 2 Certified
GDPR Ready
6 unified communication channels
30+ standard reports, fully customizable
Auto QA on 100% of interactions
HIPAA · GDPR · SOC 2 compliant
What is TrueVoIP CCAAS?
Contact Center Software that
grows with your business.
TrueVoIP CCaaS is a fully cloud-based Contact Center as a Service platform, built to handle every customer interaction — regardless of channel, team size, or industry. It runs natively on the TrueVoIP platform, so your contact center, phone system, and communications are all in one place from day one.
From a 5-agent customer service team to a multi-site enterprise operation, TrueVoIP CCaaS gives every supervisor, agent, and manager the tools to do their best work — with the real-time visibility and AI-powered insights to continuously improve.
From a 5-agent customer service team to a multi-site enterprise operation, TrueVoIP CCaaS gives every supervisor, agent, and manager the tools to do their best work — with the real-time visibility and AI-powered insights to continuously improve.
HIPAA
GDPR
SOC2
0
of interactions scored automatically with Auto QA — not just samples
0
reduction in manual QA evaluation time through automation
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standard reporting templates, plus unlimited custom report creation
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customer communication channels, all managed from one unified platform
OmniChannel Communications
Meet your customers wherever they are.
Voice is just the start. TrueVoIP CCaaS unifies every channel your customers use into a single, consistent experience for your team.
Voice
The backbone of customer service. Full inbound and outbound voice with skills-based routing, IVR, queue callback, and call recording — all built in.
Web Chat
Real-time support directly on your website. Agents respond instantly through the same unified interface they use for every other channel.
Efficiently manage inbound email inquiries and support tickets with the same routing intelligence, reporting, and SLA tracking as your voice queues.
SMS
Fast, direct customer engagement over text. Send updates, handle support requests, and keep customers informed — all tracked in the platform.
Reach customers on the world’s most-used messaging platform. Automated routing and full conversation history keep every interaction connected.
Social Media
Monitor and respond to direct messages across major social platforms from a single workspace. Track sentiment, identify trends, and never miss a customer inquiry.
Customer Engagement
Smarter routing.
Fewer wait times.
Happier customers.
TrueVoIP CCaaS gives your team the tools to handle every interaction efficiently — automatically connecting customers to the right person at the right time, every time.
Skills-based Routing
Match every customer to the best available agent using intelligent, circular, linear, or highest-skill-first routing algorithms.
Call Queuing
Manage high call volumes efficiently with intelligent queue management that reduces abandonment and minimizes wait times.
Queue Callback
Give customers the option to keep their place in line and receive a callback when an agent is available — no hold music required.
IVR & Auto-Attendant
Self-service menus and natural language IVR that route customers without agent intervention.
Call Recording
Capture every interaction automatically for quality assurance, compliance, and agent coaching.
Supervisor Controls
Monitor live calls, barge in, whisper coach agents, and manage queues remotely in real time.
Agent Interface
Handle multiple interactions simultaneously, add call notes, manage availability, and review performance — all from one screen.
Real-time Wallboards
Display live queue metrics, agent status, and KPIs on any screen so your team always knows where they stand.
Compliance Tools
Script adherence monitoring, disclosure detection, and full interaction logging built in from the start.
Who It’s For
Stop sampling. Start knowing.
Most contact centers evaluate 2–5% of interactions. TrueVoIP CCaaS evaluates all of them — automatically.
Auto QA
Automated quality scoring across every single interaction — not just random samples. Consistent, unbiased, and always running in the background.
Speech Analytics
AI-powered analysis across every voice and text interaction — turning conversation data into actionable business intelligence.
Sentiment Analysis
Understand how customers are actually feeling — not just what they’re saying. Track sentiment patterns across your entire customer base over time.
Reporting & Analytics
You can’t manage
what you can’t see.
TrueVoIP CCaaS gives every leader — from floor supervisors to C-suite — a complete, real-time picture of contact center performance. No more relying on anecdotal feedback or end-of-day summaries
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Standard Reports
Templated reports covering agent performance, queue metrics, SLAs, and customer satisfaction.
∞
Custom Reports
Build and save reports around the exact KPIs that matter to your business. No limits.
Live
Real-time Wallboards
Display any metric on any screen. Keep your team aligned and aware in the moment.
Full
Cradle-to-Grave
Every interaction, from initial contact to final resolution — nothing falls through the cracks.
Integrations
Works with the tools you already use.
TrueVoIP CCaaS connects with your CRM and business software so your agents always have the right context — without switching between platforms.
Salesforce
Sync contacts, log calls automatically, and surface customer history in real time.
HubSpot
Connect marketing and service data for a unified view of every customer relationship.
Zendesk
Pull up tickets and customer history automatically when a call or chat connects.
And More
TrueVoIP CCaaS integrates with a growing library of CRM and business platforms.
Ask about integrations for your specific stack — we’ll confirm compatibility. Contact us →
Business Impact
Real results for real businesses.
TrueVoIP CCaaS is built to improve outcomes across every part of your contact center operation.
Higher CSAT & NPS
Better routing, faster resolution, and consistent agent performance mean customers leave happier — every time.
Lower Workforce Costs
Automation replaces manual, low-value QA tasks, freeing supervisors to focus on coaching and strategy.
Faster Decision-Making
Live data replaces anecdotal feedback. Supervisors manage by exception and respond to issues in real time — not retrospectively.
Stronger Compliance Posture
Automatic disclosure detection, full interaction logging, and HIPAA/GDPR/SOC 2 certification reduce risk across every conversation.
Reduced Operational Costs
Cut average handling time, reduce repeat contacts, and decrease escalations through insight-driven optimization — not guesswork.
Improved Agent Retention
Clearer expectations, real-time coaching feedback, and transparent performance metrics keep agents engaged and growing.
Business Impact
Real results for real businesses.
TrueVoIP CCaaS is built to improve outcomes across every part of your contact center operation.
Customer Service Teams
Reduce wait times, improve first-contact resolution, and give supervisors full visibility into every agent and every queue — in real time.
Sales & Outbound Teams
Track conversation outcomes, identify successful call patterns through speech analytics, and coach reps with automated scoring — not just manager impressions.
Healthcare Organizations
HIPAA-compliant call handling, full interaction recording, and skills-based routing ensure patients always reach the right person — securely.
Financial Services & Legal
Automated disclosure detection, full compliance logging, and SOC 2 / GDPR certification address the most stringent regulatory requirements out of the box.
Small Businesses
Enterprise-grade tools at a scale that makes sense. Start with what you need, add channels and agents as you grow — no hardware, no hidden costs.
Distributed & Remote Teams
Real-time wallboards, remote supervisor controls, and cloud-native infrastructure keep distributed contact center teams fully aligned — regardless of location.
If your business handles customer calls, chats, or messages — TrueVoIP CCaaS is built for you. Talk to us and we’ll show you exactly how it fits your operation.
Contact Us Now — We’re Ready to Help
Tell us what you’re looking for, and we’ll provide tailored recommendations, pricing options, and technical guidance to help your business move forward.